Refund policy

Exchange Policy (Damaged or Defective Items Only)

Thank you for shopping at Zahra Shop. Please review our policy regarding exchanges below:

No Refunds
We do not offer cash or credit card refunds under any circumstances. All sales are final. A change of mind or personal preference regarding style, color, or fit is not applicable for a return, refund, or exchange.

• Eligibility for Exchange
  We only replace items if they are received defective or damaged in transit. To be eligible for an exchange, your item must meet the following strict conditions:
  You must notify us and initiate the exchange request within 7 days of receiving your item.
  The item must be completely unused, unwashed, and in the exact same condition that you received it.
  The item must be returned in its original packaging with all brand tags and labels completely intact.
  Unstitched apparel or suit fabrics will not be accepted for exchange if the fabric has been cut, altered, or tailored in any way.
• Shipping for Exchanges
  You will be responsible for paying your own shipping costs for returning your item to our facility. 
  If the item is confirmed to be defective or damaged from our end, we will ship the replacement item back to you at no additional shipping charge.